Complaints Report

The Complaints report turns your complaint and appeal records into oversight statistics — how many you received, how many you closed, what is overdue, and how cases break down across the dimensions that matter for annual reporting.

(screenshot placeholder — capture: the Complaints report showing headline counts, the monthly trend, an aging breakdown, and the breakdown tables by kind and type)

What This Report Shows

For the period selected at the top of the panel, the report covers:

• Headline counts — complaints and appeals received, closed, and overdue in the period, plus any binding orders issued.
• Monthly trend — complaint volume over time so you can see whether cases are rising or falling.
• Aging — how long open cases have been outstanding, to surface the ones drifting past their statutory clock.
• Breakdowns — complaint volume split by kind, type, authority (the regulator or oversight body), origin, and disposition (how each closed case was resolved).

Using This Report

• Use the period selector at the top to set the range; Edit it inline and click Apply to refresh.
• Read the breakdown tables to see which kinds, types, or authorities drive your complaint volume.
• Export to Excel for annual returns or further analysis.