Request Types

Request Types define the categories of requests your organization handles. Each type carries its own processing rules, deadlines, and retention settings.

[Screenshot: The Request Types settings screen showing the list of configured request types with their deadlines]

Common Request Types

Typical request types include:

• Personal information requests
• Access to information requests
• Correction requests
• Continuation of access requests

These are usually imported via Configuration Packs and customized afterward.

Configuring a Request Type

For each request type, configure the following:

Processing Deadline

• Standard duration — The number of days allowed to process a request of this type.
• Date calculation method — Choose between business days (excludes weekends and holidays) or calendar days.

Retention Settings

• Retention period (months) — How long closed requests of this type are retained before they are eligible for disposal.
• Retention start point — When the retention period begins (e.g., from the closure date).

Adding a Request Type

1. Click Add Request Type.
2. Enter the name and, if applicable, translations for each enabled language.
3. Configure the deadline, date calculation, and retention settings.
4. Click Save.

Editing and Removing

Existing request types can be edited at any time. Changes apply to new requests going forward. Removing a request type does not affect existing requests that were created with that type.