Complaints Dashboard

The Complaints Dashboard is the register of every complaint and appeal your institution is handling — the home screen for ATIP and privacy coordinators. It opens on the Complaints tab.

The Register at a Glance

Each row shows the complaint's kind — tagged (Complaint) or (Appeal), driven by the complaint type chosen at intake — alongside its statutory clock and status. The clock columns track the dates that matter for the kind of complaint: the representation due date (and, once submitted, the finding and closed dates) for regulator-investigation complaints, plus the direct-lane clocks — acknowledged on, response due, response sent — for direct-to-institution complaints. A complaint whose acknowledgement or response has slipped past its deadline shows a red response-due column, and a "Action due (direct)" stat card surfaces the same complaints as a one-click filter.

Stat cards across the top summarize the register by stage and clock health — for example how many complaints are Active, In Review, or Submitted, and how many need action — using the same click-to-filter, click-again-to-clear pattern as the Requests Dashboard's summary cards.

Registering a Complaint or Appeal

The Register complaint button is a split button. Its Register from email… option opens the same mailbox picker as the request "New from email" flow: pick the complaint email from your own or an intake mailbox and the form is pre-seeded — title from the subject, summary from the body, complainant from the sender, received date — with the source email filed on the new complaint as its first document.

See Creating Complaints for the full intake walkthrough, including the complaint-type kind, intake origin, admissibility hint, and allegations.

Shared Dashboard Mechanics

Search, filtering, sorting, column configuration, and saved views work exactly as they do on the Requests dashboard — see Requests Dashboard for the mechanics and Dashboard Views for saving, sharing, and switching between filtered slices of the register.

Next Steps

Click any row to open the full Complaint Details panel, where you work the complaint through its statutory clock, investigation, representations, and closure.