Extension Reasons

Extension Reasons define the reasons available when an SAO extends a request's deadline or pauses the processing clock.

[Screenshot: The Extension Reasons settings screen showing reasons with their configured durations]

Configuring an Extension Reason

For each extension reason, configure:

• Name — The reason text displayed in the dropdown (with translations for each enabled language).
• Suggested duration — The default number of days suggested when this reason is selected.
• Minimum duration — The shortest extension allowed for this reason.
• Maximum duration — The longest extension allowed for this reason.
• Applicable request types — Which request types this reason can be used with. If left empty, the reason is available for all request types.

Managing Extension Reasons

• Add — Click Add Reason, fill in the fields, and save.
• Edit — Click on an existing reason to modify it.
• Remove — Delete reasons that are no longer needed.

Usage

When an SAO adds an extension to a request, they select a reason from the dropdown. The suggested duration auto-fills but can be adjusted within the configured minimum and maximum range. Extension reasons are typically pre-configured through Configuration Packs to match jurisdictional requirements.