Incidents Dashboard

The Incidents Dashboard is the home screen for privacy officers and ATIP staff who track privacy breaches and security incidents. It lists every incident you can see, with the tools to find one and log new work.

An organization that does not track incidents can switch the tab off under Settings → Features → Incidents tab. The tab, its Report incident button and its reports then disappear for everyone, but a link, notice or search result that points at an incident still opens it, and switching the tab back on restores everything.

The Incident Register

The grid lists every open and closed incident you can see, with status, risk-of-harm band, and notification status all visible at a glance — so you can spot what still needs containment, assessment, or a statutory notice without opening a record.

Stat Cards

Quick-filter tiles across the top summarise the register — the same click-to-filter, click-again-to-clear pattern used on every register dashboard.

Column Menus

Every column heading opens a menu. Click the heading, or move to it with the keyboard and press Enter, Space or Alt+Down:

• Sort ascending / Sort descending — the ticked item is the current sort.
• Group by — offered on the columns the grid can group by (status, type, assignee, risk level and similar, and any custom field). Choose it again to remove the grouping.
• Move left / Move right and Wider / Narrower — the same as dragging the heading or its edge, for keyboard and single-pointer use.
• Hide column — bring it back from View options → Columns. The last visible column cannot be hidden.

Esc closes the menu and returns you to the heading. Clicking a heading opens this menu instead of sorting straight away.

Filters

The filter button sits next to the search box. Its icon turns solid while any filter is set, even with the panel closed, and its tooltip names the filters in force. The panel is one compact row of drop-downs that wraps on a narrow screen:

• Assigned to — its first option is your name (me), which always means whoever is looking, so a shared view with me in it shows each colleague their own incidents.
• Type — the incident type, beside the existing Cause type filter.
• Clear filters at the end of the row resets them all.

View options → New view saves the filters together with the columns, sort and grouping. Filters only narrow what you are already allowed to see. An empty register shows no search or filters, and tells people who can report incidents to report one.

Export View (CSV)

View options → Export view (CSV) downloads what the grid shows you, as you see it: the rows in its order (your search, filters, card selection, sort and grouping all apply) and the visible columns, with headings in your language. The file is named after the register, the view and the date, opens correctly in Excel, and cannot run as a spreadsheet formula. The export holds only what you can already see. A large register loads its newest 200 matching incidents at a time, and the export holds the same rows — narrow the search or filters to export the rest. Each export is recorded in the audit ledger.

Selecting Several and Reassigning

If you may manage incidents, View options → Select multiple incidents adds a checkbox to every row, with Select all in the heading. Tick rows (or press Space on a focused row), then use Reassign in the bar above the grid:

1. Choose the Role to change — Assigned to or Privacy officer. The senior official is never changed in bulk.
2. Choose Reassign to — any active AccessPoint user.
3. AccessPoint checks every selected incident and lists the ones it will skip, and why — chiefly incidents the person cannot open, incidents already assigned to them, closed incidents, and incidents you may not change.
4. Add an optional Reason, kept in each incident's activity record, and click Reassign.

Each changed incident behaves as if you had changed it yourself: the new assignee or privacy officer receives the usual Incident work assigned notice. At most 200 incidents can be reassigned at once. This permanently changes who holds the incident — to have a colleague cover while you are away, use Delegations instead.

Reporting a New Incident

Choose Report incident on the toolbar to open the dialog — you need the incident-report permission. Reporting is intentionally low-friction so front-line staff can log something quickly, then refine it later. See Creating Incidents for incident type and governing authority, discovery, cause, linked subject, and affected scope.

Incidents can also arrive from the public portal as a privacy concern report. They wait in the Portal Inbox until someone registers them as incidents.

Shared Dashboard Mechanics

Search, saved views and the summary cards work the same way here as on every other register dashboard — see Requests Dashboard for the mechanics and Dashboard Views for saving a working slice of the register.

Next Steps

Click any row to open the full Incident Details panel, where containment, risk-of-harm, notifications, remediation, and closure are worked from a row of tabs.