Get Started: Find Your Way as a Reader

The Find your way topic on My Day is for readers, people who follow cases without changing them. Readers use the same screens as coordinators, in a read-only form.

Find a case

Select the tab for the kind of case you follow, such as Requests. Type in the search box to filter by number, title or requestor, or click Filter to narrow by status, type and officer. Click a row to open the case. You only see cases you have access to.

Comment on a case

Click the Discussion button on the case to open its comments. Post a comment or a reply, and @mention a colleague to notify them. You can edit your own comments, resolve a thread when it is handled, and follow or unfollow a thread to control its notices.

Guide me, Practise and Mark complete

Each step in the Get started group on My Day has one main action and two icons.

• Guide me (the training icon) highlights the real control on the real screen in at most four short steps. The control stays usable, Tab reaches it, and Escape closes the tour. Guide me never opens a case for you. See Guide me.
• Practise appears on steps that have a training case. It opens train mode, where you work on fictional cases and nothing is sent, delivered or published. See Train mode.
• ? opens this page. Mark complete ticks the step when you have already done it another way.

A step ticks itself when you do it for real. Practising in train mode ticks only the Practise steps. For the whole group, see Get Started.

Related Pages

• Get Started — the topics on My Day, Guide me and tips.
• Train Mode — practise on fictional cases.
• Requests Dashboard — searching and filtering.
• My Day — your personal next-action list.