The public portal

What it does

• Online request forms you configure — the questions, the program areas a requester can choose, the languages offered — on the portal's own address or embedded in your website. A bot challenge keeps automated submissions out.
• Every submission arrives in the Portal Inbox, where staff promote it to a new request, merge it into an existing one, or reject it. Nobody retypes it.
• Request status for requesters, in the words you choose for each stage.
• Online fee payments through a payment provider your organization connects. That provider is your own supplier, under your own agreement with it.
• Secure delivery of released records, downloadable until the delivery expires.

What it needs

• A paid plan — Essentials or Professional — and the add-on. The public portal is not part of the 30-day trial or the Free plan.
• Nothing to deploy: Realizer runs the portal for you. You configure it in Settings → Public portal.
• A request that arrives through the portal is always recorded with its due date, whatever your allowance.

Price

List prices, plus applicable taxes. The billing country your Administrator chooses before the first purchase sets the currency: Canadian dollars in Canada; US dollars in the United States — the same numbers — and in countries not listed here; euros in the euro area; pounds sterling in the United Kingdom. An add-on is billed on your plan's interval, monthly or yearly; the yearly price is ten times the monthly one.

Adding or removing it

An Administrator adds it in Settings → Subscription → Add a module on an active Essentials or Professional subscription. AccessPoint shows the price in your subscription's currency before anything is added. The module works as soon as the payment service confirms it — usually at once — and the rest of the current billing period is charged, prorated, on your next invoice. During the trial or on the Free plan, choose add-ons together with your plan in Choose a plan.

To remove it, select Remove under Your add-ons. It keeps working until the end of the period you have paid for; then its billing stops. Nothing is refunded for that period, and nothing is deleted. Until that day, Keep puts it back at no charge.

When the add-on ends, online requests pause: the portal shows your organization's contact details, lists no form and takes no payment. Requests already received stay in AccessPoint, and releases already delivered stay downloadable until they expire. Tell requesters how else to reach you. Adding the add-on again reopens the portal within minutes.