Extra storage

What each plan holds

Storage counts the files you hold — originals and their converted copies.

• Free plan: 2 GB
• The 30-day trial: 10 GB
• Essentials and Professional: 100 GB each
• The Media add-on: its own 100 GB on top
• Enterprise: set by your agreement

Administrators are warned at 80% and when storage is full. When it is full, staff cannot add new files until space is freed or added; whatever arrives with a received request — a requester's attachments, intake e-mail — is always stored, and nothing is ever deleted.

Adding storage

An Administrator selects Add 100 GB in Settings → Subscription → Bundles and storage, or on the storage banner. Each click adds 100 GB at once. It is billed with your plan, on the same monthly or yearly interval, and the rest of the current period is charged, prorated, on your next invoice. You can add up to 5 TB yourself; for more, talk to us.

Extra storage comes with the paid plans. During the trial or on the Free plan, choose a plan first.

Removing storage

Select Remove 100 GB on the same page. The 100 GB stays until the end of the period you have paid for, then leaves your subscription. Nothing is refunded for that period, and no file is ever deleted.

• Only while your files still fit. If your files would not fit in the storage you would have left, AccessPoint refuses the removal and says how much space to free first.
• Checked again at the end of the period. If your files have grown and no longer fit, the storage they need stays on your subscription — billed again from then — and your Administrators are told by e-mail.
• Changed your mind? Keep 100 GB puts it back before the end of the period, at no charge.

Price, per 100 GB

List prices, plus applicable taxes. The billing country your Administrator chooses before the first purchase sets the currency: Canadian dollars in Canada; US dollars in the United States — the same numbers — and in countries not listed here; euros in the euro area; pounds sterling in the United Kingdom. An add-on is billed on your plan's interval, monthly or yearly; the yearly price is ten times the monthly one.