Media: video and audio records

What it does

• Recordings as records. A recording sits in a case's Documents with the other records — on requests, privacy assessments, incidents and complaints. The original is never modified: playback copies, transcripts and released copies are kept beside it.
• Playback in the browser, with an accessible player, captions and audio description.
• Transcripts, made automatically and searchable like any document; Find and redact works on the words spoken.
• Redaction of faces, voices and on-screen text. Mark a span of the timeline and a region of the picture; marks follow a moving subject. AccessPoint detects faces and on-screen text and proposes regions for a person to accept. Sound can be muted or bleeped, and a voice distorted.
• Release packages. Redacted recordings are rendered with the marks burned in, with redacted captions and transcripts beside them, in the same response package as the documents.

Minutes and storage

The Media add-on includes, each month, 300 minutes of processing (preparing recordings for playback and redaction) and 300 minutes of transcription. The minutes reset each month and do not carry over; Settings → Subscription shows how many are used.

It also brings its own 100 GB of storage, added to your plan's 100 GB while the add-on is active — video fills storage fast.

A bundle of 60 media minutes is planned for busy months; it is coming later.

What it needs

• A paid plan — Essentials or Professional. Media is included in the 30-day trial, with a smaller allowance.
• Nothing to install. Recordings are processed in your data region by Realizer's media workers, and transcripts by Azure AI Speech in the same region. No AI permission is needed.

Price

List prices, plus applicable taxes. The billing country your Administrator chooses before the first purchase sets the currency: Canadian dollars in Canada; US dollars in the United States — the same numbers — and in countries not listed here; euros in the euro area; pounds sterling in the United Kingdom. An add-on is billed on your plan's interval, monthly or yearly; the yearly price is ten times the monthly one.

Adding or removing it

An Administrator adds it in Settings → Subscription → Add a module on an active Essentials or Professional subscription. AccessPoint shows the price in your subscription's currency before anything is added. The module works as soon as the payment service confirms it — usually at once — and the rest of the current billing period is charged, prorated, on your next invoice. During the trial or on the Free plan, choose add-ons together with your plan in Choose a plan.

To remove it, select Remove under Your add-ons. It keeps working until the end of the period you have paid for; then its billing stops. Nothing is refunded for that period, and nothing is deleted. Until that day, Keep puts it back at no charge.

Recordings stay: they still play and can be downloaded, but their marks can no longer change. The add-on's 100 GB leaves with it; nothing is deleted, but if your files then fill your storage, staff cannot add new files until you free space or add storage.