Indiana · Access to Public Records Act

Run Indiana APRA, including the acknowledgment duty most tools ignore

For Indiana state agencies, counties, cities, towns, school corporations, and other public agencies — AccessPoint tracks the 24-hour and 7-day acknowledgment duties, production in a reasonable time, and the IC 5-14-3-4 exceptions.

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Indiana — APRA at a glance

Acknowledgment
24 hours for requests made in person or by phone; 7 days for requests by mail or email
Production
Within a reasonable time — no fixed statutory day count
Exceptions
IC 5-14-3-4 mandatory and discretionary grounds, cited on the response
Fees
Copy fees per the statutory schedule, with the agency's fee policy applied
Oversight
Public Access Counselor — advisory opinions
Languages
English

Built for Indiana — APRA

One platform for the whole access-and-privacy mandate, pre-configured for this regime and running in your own Microsoft 365 tenant.

The acknowledgment clocks

Indiana counts the acknowledgment duty from how the request arrived — 24 hours in person or by phone, 7 days by mail or email. AccessPoint sets the right clock from the intake channel rather than leaving it to the coordinator to remember which applies.

Mandatory and discretionary exceptions

IC 5-14-3-4 split the way the statute splits it — what an agency may not disclose, and what it may withhold at its discretion — with the citation carried onto each redaction and into the response.

Reasonable time, made visible

Where the statute sets no day count, an agency's own service target becomes the standard it is judged against. Track age, set an internal target, and show a Counselor exactly how the request moved.

Records from Microsoft 365

Collect responsive records straight from SharePoint, Teams, and Exchange with custodian attestations and a chain of custody.

Fees on the statutory schedule

Apply the copy fees the statute permits and itemize them, so a fee question has a documented answer.

In your own tenant

Requests, records, and audit history stay inside your own Microsoft 365 and Azure tenant — no third-party cloud and no vendor access.

When the statute says "reasonable"

APRA sets no production deadline. That makes your own record the only evidence of reasonableness.

Indiana requires a public agency to produce records within a reasonable time, and deliberately declines to say what that is. In practice the standard is set after the fact — by a Public Access Counselor reviewing a complaint, or by a court — and it is set against whatever the agency can show about how the request actually moved. An agency that can produce a dated trail showing acknowledgment on time, a search begun promptly, custodians tasked, records reviewed, and interim contact with the requester is in a very different position from one that can only say the request was busy. AccessPoint builds that trail as a by-product of doing the work, so "reasonable" is demonstrated rather than argued.

Acknowledgment by channel 24 hours or 7 days, set from how the request arrived.
A visible age Every open request aged against your own service target.
A trail for the Counselor Dated steps, not a recollection of a busy month.

Configured out of the box

Installing the us-in-apra jurisdiction pack seeds your tenant with everything this regime needs — a starting point you can adjust, not a lock-in.

Related guide: FOI Workflow Quick Check
  • Indiana's Access to Public Records Act as the legal-authority spine
  • Channel-aware acknowledgment clocks — 24 hours in person or by phone, 7 days by mail or email
  • A reasonable-time production model with configurable internal service targets and ageing
  • The IC 5-14-3-4 mandatory and discretionary exceptions, colour-coded for redaction
  • Copy fees on the statutory schedule with itemization
  • Public Access Counselor complaint tracking with grounds and outcomes
  • Response and denial correspondence templates carrying the statutory wording
  • A timestamped audit trail for every decision on the request

Indiana — APRA Questions

What are Indiana's APRA deadlines?
The acknowledgment duty depends on how the request arrived — 24 hours for a request made in person or by telephone, and 7 days for one made by mail or email. Production itself must occur within a reasonable time; APRA sets no fixed day count. AccessPoint sets the acknowledgment clock from the intake channel and ages every open request against a service target you configure.

How do you handle a statute with no production deadline?
By making the agency's own performance visible and provable. You set an internal target, every request is aged against it, and the file records each step with its date — acknowledgment, search, custodian tasking, review, release. If a Public Access Counselor complaint follows, the trail is what answers the question of whether the time taken was reasonable.

Are Public Access Counselor opinions binding?
No — they are advisory. But they are published and influential, and a court hearing the same dispute will typically have the opinion in front of it. AccessPoint tracks a Counselor complaint as a matter linked to the originating request, with its correspondence and outcome recorded.

Where do the records reside?
Entirely within your own Microsoft 365 and Azure tenant. Requests, responsive records, redactions, and audit history never leave your control — no third-party cloud and no vendor access.

Run Indiana APRA in Your Own Tenant

Try AccessPoint free for 30 days, configured for Indiana. No credit card required.

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