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Software that carries the caseload the way you actually work it

Deadlines computed from your statute, custodians tasked and attested without the chase, redaction in the browser with exemption tagging, and an email that becomes a request in one step — with a My Day queue that tells you what's next.

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You know the shape of the job: the clock is always running, the custodians are always late, the redaction is always tedious, and the correspondence never stops. AccessPoint is built around exactly those four pressures — it computes every statutory deadline so you never do calendar math, runs the custodian chase as tracked assignments with digital attestations, puts a full redaction studio in your browser, and turns intake email into a formed request in one step.

The deadline layer is the part that lets you sleep. Due dates are computed on your statute's business-day calendar, with extensions, fee-deposit clock pauses, and holds tracked against their legal basis — and if a date ever passes unanswered, the deemed refusal is recorded automatically rather than discovered later. Your My Day list is computed from the whole caseload, so the day starts with what actually needs attention, not a scan of a register. Correspondence comes off templates with merge fields, passing through a PII firewall so custodians and contributors never see who asked.

If your office turns on AI Assist, it takes the drudgery without taking the decision: triage suggestions on intake, letters drafted from the request's own facts, proposed redactions with reasons and confidence scores, and Ask AccessPoint answering "what's outstanding before I can close?" with citations back to the record. Every output lands in front of a person — nothing is applied automatically.

What your day actually needs from a case system

Measured against the hours in a coordinator's week, these are the capabilities that give time back.

Deadline math you never do by hand Business-day calendars, extensions, clock pauses, and holds computed by the system — with the statutory consequence recorded automatically if a date passes.

A custodian chase that runs itself Assignments with sanitized instructions, tracked responses, and legally-defensible digital attestations — instead of a follow-up folder in your inbox.

Redaction without the desktop shuffle Sever in the browser, find-and-redact every occurrence at once, and tag each mark with its exemption — no exporting to a desktop tool and re-uploading.

Intake in one step An email in the intake mailbox becomes a fully-formed request with the message attached as its first document — not a copy-paste ritual.

A queue that orders your day A computed My Day list across your caseload — what's due, what's blocked, what came back — so triage isn't the first hour of every morning.

Letters that build themselves safely Templated correspondence from merge fields, through a PII firewall, so volume mail doesn't mean re-typing details or leaking identity.

How AccessPoint changes a coordinator's week

The same lifecycle you run today — with the manual layers removed.

Deadlines with deemed-refusal protection

Every due date computed on your statute's business-day calendar, with extensions and clock pauses tracked against their legal basis. If a date passes unanswered, the deemed refusal is recorded automatically — you'll never reconstruct one after the fact.

Custodian tasking & attestations

Raise collection assignments with sanitized instructions, watch responses come back with relevance marked, and close each search with a digital attestation captured against the record — the chase becomes a checklist.

A redaction studio in the browser

Select text to sever, find-and-redact across documents, keep live patterns running on newly arriving records, and tag every mark with its primary and fall-back exemptions. The disclosure package ships with a defensible exemption manifest.

New from email

One step turns an intake email into a request with the message as its first document. AI triage, if enabled, suggests a title, summary, scope, and clarification questions worth asking — each one click to apply.

My Day

A computed list of exactly what needs your attention next, across every open file — and when a colleague is away, their whole caseload can be delegated to you in one step and taken back just as cleanly.

Correspondence at volume

Acknowledgements, clarifications, fee letters, and release letters composed from templates with merge fields, passing through a PII firewall so the right people see the right details.

AI Assist, optional

AI that takes the drudgery, not the decision

If your office deploys AI Assist, it runs on Azure OpenAI inside your own tenant — and every output is a suggestion a person reviews. Nothing is applied automatically, and prompts and responses are never stored.

Drafting & triage Letters and search instructions drafted from the request's own facts — anything unverifiable is flagged [VERIFY] rather than invented — plus triage suggestions on intake.

Redaction suggestions Proposed redactions for personal, advice, privileged, and commercial content, each with a reason and confidence score, into the same review pipeline as your own marks.

Ask AccessPoint A read-only assistant that answers questions about the case in front of you — with clickable citations back to the record, and a caseload mode across your own open work.

Go deeper

FOI & ATIP Professionals Questions

How does FOI software calculate statutory deadlines?

Properly done, it doesn't set reminders — it computes dates. AccessPoint calculates every due date on your statute's business-day calendar from your jurisdiction pack, applies extensions and fee-deposit clock pauses against their recorded legal basis, and handles holds. If a due date passes unanswered, the statutory consequence — deemed refusal — is recorded automatically, and a built-in abandonment workflow covers requestors who stop responding.

How do I get custodians to respond to records searches on time?

By making the search a tracked assignment instead of an email. In AccessPoint you raise custodian assignments with sanitized instructions; custodians see only their tasks on their own dashboard, upload and mark relevance in place, and close the search with a digital attestation captured against the record. You see every outstanding assignment across your caseload — the chasing becomes visible workflow instead of memory.

Do I need separate desktop software to redact documents?

Not with AccessPoint — redaction runs in the browser as part of the case. Select text to sever, run find-and-redact across every occurrence in the file set, keep live patterns matching newly arriving documents, and import redactions from an earlier request that already processed the same records. Every mark carries its statutory exemption with fall-backs, so the release package ships with an exemption manifest, not just black boxes.

Can AI help with FOI requests without creating risk?

AccessPoint's AI Assist is optional, runs on Azure OpenAI inside your own tenant's Azure subscription, and never acts on its own. It can triage intake, draft letters grounded strictly on the record's facts, propose redactions with reasons and confidence scores, and answer questions about a case with citations. Every output goes through human review, nothing is applied automatically, prompts and responses are never stored, and each case's audit export discloses any AI involvement.

Will custodians see who made the request?

No. A PII firewall walls custodians and contributors off from requestor identity across assignments, correspondence, and documents — they work from sanitized instructions. The separation is enforced server-side by the system, not by everyone remembering to strip a name from an email.

We track everything in a spreadsheet and shared drives today — what does switching involve?

A guided import, not an ETL project. AccessPoint generates an Excel workbook using your tenant's own type codes; you fill one row per historical request, upload, and read a per-row validation report before anything imports. Imported records arrive historical — no notifications fire, no deadlines recompute — and documents stage through your own storage. The 30-day trial runs in your own tenant, so you can rehearse the import before committing.

Spend Your Day on Decisions, Not Chasing.

Try AccessPoint free for 30 days in your own Microsoft 365 tenant — deadlines, custodians, redaction, and correspondence in one system.

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